Terms of Service

Last updated: 16 September 2026 · Effective: 16 September 2026

1. The parties

These terms form an agreement about the PageHi service between you (or the business you represent, "you") and [Registered company name] (registration no. [registration number], "we", "us"). If you accept these terms on behalf of a business, you confirm you are authorised to do so.

2. What the Service is

PageHi is an AI agent. You give it tasks in plain language over WhatsApp or Telegram, and it posts, replies to comments and reports back on the Facebook Pages you have authorised, through Meta's official Graph API. The console is where you authorise Pages, manage channels, grant team access and review credit usage.

3. Accounts and team members

• We create your tenant and admin account and hand you the initial credentials. Keep them safe after first sign-in.
• You are responsible for safeguarding your credentials and for everything done under your account.
• Staff get access through an allowlist (WhatsApp number or Telegram user ID). Adding a number to the allowlist gives whoever holds it the ability to operate your Pages within the scope you allow — verify who they are before you add them.
• When someone leaves or changes number, remove the matching allowlist entry in the console promptly.

4. Subscriptions, credits and payment

• Plans are billed monthly in US dollars. Your plan sets how many Pages you can connect, how many staff seats you get, and how many credits are included.
• Credits are settled against actual token usage: 1,000 tokens = 1 credit. All token types (input / output / cache read / cache write) count the same.
• When your balance reaches zero we automatically suspend your channels and scheduled tasks so no further charges accrue. Topping up restores them automatically — no manual step needed.
• Upgrades take effect immediately and are prorated for the remaining days; downgrades take effect from the next billing period.
• Fees already paid are non-refundable, except where the law requires otherwise.
• We may change prices. We will give at least 30 days' notice by email, and changes take effect from your next billing period.

5. Your responsibilities

• You must be a legitimate admin of every Facebook Page you authorise, with the right to publish on its behalf.
• You are responsible for all content published through the Service, including AI-generated content you approve for publication.
• Do not use the Service to publish unlawful, fraudulent, hateful, sexually explicit or infringing content, or to engage in spam or fake engagement.
• Do not use the Service to circumvent Meta's platform policies, rate limits or automation restrictions.
• You must comply with the advertising, consumer protection and data protection laws that apply where you operate.

6. AI output: what it can and can't do

We make no warranty that AI-generated content is accurate, merchantable or fit for a particular purpose, and we are not responsible for business decisions you make on the basis of it.

7. The Meta platform

• The Service depends on Meta's Graph API. If Meta changes its interfaces or policies, or revokes permissions, some features may become unavailable or stop working.
• Your relationship with Meta is governed by Meta's own terms and is unaffected by these terms.
• You can revoke authorisation at any time in your own Meta settings. Once revoked, the Service can no longer act on that Page.
• Facebook and Meta are trademarks of Meta Platforms, Inc. PageHi is not affiliated with, an agent of, or endorsed by Meta.

8. Availability

We work to keep the Service available but do not promise uninterrupted service. Planned maintenance is announced in advance. The Service depends on third parties including Meta, WhatsApp, Telegram and our model provider, and outages on their side can affect it.

9. Intellectual property

• The Service itself — software, interface, documentation and brand — remains ours.
• Your content — Page content, uploaded material and the instructions you give — remains yours. You grant us a limited licence to process it only as needed to provide the Service to you.
• Copy and images the AI generates for you are yours, to the extent applicable law allows.

10. Confidentiality

Each party will keep confidential the other's non-public information learned under this agreement, and will not disclose it to third parties except as needed to perform this agreement or as required by law.

11. Termination

• You may stop using the Service and ask us to close your account at any time; the subscription ends at the close of the current period.
• We may suspend or terminate the Service after notice if you materially breach these terms (section 5 in particular), and may suspend immediately in urgent cases.
• After closure, data is handled on the timelines in section 7 of the Privacy Policy. Facebook access tokens are deleted immediately.

12. Disclaimers and limitation of liability

To the fullest extent permitted by law: the Service is provided "as is" without warranties of any kind, express or implied; we are not liable for indirect, incidental or consequential loss (including lost profits, lost goodwill or lost data); and our total aggregate liability under this agreement is capped at the fees you actually paid us in the 12 months before the event giving rise to the claim.

Nothing here excludes liability that cannot be excluded by law.

13. Changes to these terms

We may update these terms. We will give console admins at least 14 days' notice by email of material changes. Continuing to use the Service after a change takes effect means you accept it.

14. Governing law and disputes

These terms are governed by the laws of [governing law jurisdiction]. The parties will first try in good faith to resolve any dispute by negotiation; failing that, it will be referred to [competent court or arbitration body].

15. Contact

[email protected]　[Registered company name], [Street address, City, postcode, country]